Terms and Conditions

Please read these terms before making an enquiry or purchase through the HouseSutra website.

1. About HouseSutra and these terms

This website is operated under the brand name HouseSutra, a furniture and home-living business based in Jaipur, Rajasthan, India. By browsing this website, submitting an enquiry or placing an order, you agree to these terms.

2. Products, photographs and descriptions

We make reasonable efforts to display products, dimensions, materials and finishes accurately. Actual colours, grain, texture and appearance may vary due to natural materials, lighting, screens and handcrafted or made-to-order characteristics. Confirm important dimensions, finish and specifications with us before payment.

3. Prices and availability

Prices are in Indian Rupees (INR), unless stated otherwise. Any price marked “indicative”, “estimated” or similar is not a final offer and must be confirmed by HouseSutra before payment. Final prices, taxes, delivery, installation and other charges will be communicated before an order is accepted. Products are subject to availability.

4. Orders and acceptance

An enquiry or payment request does not guarantee acceptance if a product is unavailable, a displayed price is incorrect or details require clarification. We will communicate acceptance, availability and expected fulfilment timelines. If we cannot fulfil a paid order, we will contact you and arrange an appropriate refund.

5. Payment

Payments may be collected through Razorpay or another payment method expressly offered by HouseSutra. Payment processing is subject to the provider’s terms. Never share your UPI PIN, card PIN, OTP or account password with anyone claiming to represent HouseSutra. An order is treated as paid only after successful payment confirmation.

6. Delivery and installation

Delivery area, charges, estimated timelines, installation scope and access requirements will be confirmed before order acceptance. Delivery estimates are indicative and may be affected by stock, manufacturing, transport, weather, access restrictions or events beyond our reasonable control. Promptly report visible transit damage or missing parts with photographs and order details.

7. Cancellation, returns and refunds

Cancellation, return, replacement and refund requests are assessed case by case, considering the product, whether it is made-to-order or customised, its condition and the reason for the request. Contact HouseSutra before returning any item; please do not dispatch a return without written approval and instructions. HouseSutra will review the request and communicate the applicable resolution, including any approved return, replacement, repair or refund, in accordance with applicable law. Any approved refund will be processed to the original payment method or as otherwise legally required. Product-specific conditions, return-shipping responsibility and the expected refund timeline will be communicated when the request is reviewed. Nothing in this section limits rights available under applicable consumer-protection law.

8. Customer responsibilities

You are responsible for accurate contact, billing and delivery details, ensuring the delivery location is accessible, and checking product specifications before confirming an order. Any additional costs caused by incorrect details, failed delivery or special access arrangements will be discussed before being incurred.

9. Website use and intellectual property

Website text, branding, design, graphics and photographs are owned by or licensed to HouseSutra and may not be copied, republished or commercially used without permission. You must not misuse the website, attempt unauthorised access or interfere with its operation.

10. Website availability and consumer rights

We aim to keep website information accurate and services available, but the website may occasionally be unavailable or contain errors. Nothing in these terms excludes rights or remedies that cannot legally be excluded under applicable consumer-protection law.

11. Complaints and support

Please contact HouseSutra first so we can try to resolve any concern. Provide your order reference, contact details and a clear description of the issue. We will address complaints in accordance with applicable law.

12. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to mandatory consumer-protection rights and applicable law, courts having jurisdiction in Jaipur, Rajasthan shall have jurisdiction over disputes.

13. Changes

We may revise these terms from time to time. The version published at the time of your order will apply to that transaction, subject to applicable law.