Shipping & Exchange Policy

HouseSutra is based in Jaipur, Rajasthan. Delivery arrangements are confirmed individually according to the product, destination, stock or production status and installation requirements.

1. Delivery locations

We arrange delivery to serviceable locations in Jaipur and other locations in India, subject to confirmation by our team. Before payment, please share the complete delivery address and PIN code so that we can confirm serviceability, transport charges and any special handling requirements.

2. Shipping charges and timelines

Delivery charges and the estimated dispatch / delivery timeline will be communicated and agreed before the order is confirmed. Timelines may differ for ready-stock, made-to-order and customised products. Any estimate is subject to product availability, production schedules, carrier conditions, weather, access restrictions and other circumstances outside our reasonable control. We will communicate material delays when we become aware of them.

3. Delivery and installation

Please ensure that the delivery location is accessible and that lifts, stairways, doorways and passages can accommodate the furniture. Share any access restrictions before confirming the order. Installation, assembly, floor protection, packaging removal and other services are included only when expressly stated in the order confirmation. Additional services or special access arrangements may involve extra charges, which will be agreed in advance.

4. Inspection at delivery

Please inspect the item and packaging at the time of delivery and note any visible damage or shortage on the delivery record, where possible. Take photographs of the packaging and product. Report transit damage, missing parts or an incorrect item within 48 hours of delivery to info@housesutra.com or +91 74250 74960, with your order reference and supporting photographs.

5. Exchange and replacement

Exchange or replacement requests are reviewed where a product is damaged in transit, defective, or supplied incorrectly compared with the confirmed order. Please contact us within 48 hours of delivery and do not arrange return shipping independently. After reviewing the request, we will confirm whether inspection, repair, replacement, exchange or refund is appropriate. Change-of-mind exchanges are not ordinarily available for customised or made-to-order furniture after production has started.

6. Return transport

Where HouseSutra approves a return, we will provide instructions and confirm responsibility for return transport on a case-by-case basis, consistent with applicable law. Do not dismantle, modify or dispose of packaging before contacting us about a reported issue, unless necessary for safety.

Nothing in this policy limits consumer rights or remedies available under applicable Indian law.