Privacy Policy

This Privacy Policy explains how HouseSutra collects, uses, stores and shares information when you visit our website, contact us or place an order.

1. Who we are

This website is operated under the brand name HouseSutra, a furniture and home-living business based in Jaipur, Rajasthan, India. “HouseSutra”, “we”, “us” and “our” refer to the business operating this website.

2. Information we collect

We may collect your name, mobile number, email address, billing/delivery address, order details, product preferences and enquiry messages that you choose to provide.

Online payment details are processed by our payment service provider, Razorpay. We do not ask you to send card PINs, UPI PINs, passwords or OTPs to us, and we do not intentionally store complete card or UPI credentials on this website.

3. How we use information

• Respond to product enquiries and provide quotations.
• Process, confirm and fulfil orders and arrange delivery or installation where applicable.
• Send payment, order, delivery and service updates.
• Handle customer support, cancellations, returns, refunds and complaints.
• Maintain business records, prevent fraud and comply with legal obligations.

4. Payments and third-party services

Online payments are handled by Razorpay and are subject to its terms and privacy policy. We may share information needed to identify your order and reconcile payment. Payment providers, delivery partners, hosting/technology providers and professional advisers may process relevant information under their own terms.

5. Website enquiries

When you submit an enquiry through our website, we collect the name, mobile number, selected product (if applicable) and project details that you provide. These details are recorded in a HouseSutra-controlled Google Sheets enquiry register using Google Apps Script. The register also records the submission date and time. Access to the register is restricted to authorised HouseSutra personnel for responding to enquiries and managing customer requests. Submitting the website form does not automatically send your details to WhatsApp.

If you separately contact us through WhatsApp, your message and contact details will also be processed by WhatsApp/Meta. Avoid sending sensitive financial credentials or identity documents through ordinary chat.

6. Cookies and website analytics

Our hosting provider or embedded services may use essential cookies, logs or similar technologies for security and website functionality. If analytics, advertising pixels or other non-essential tracking tools are added, this policy should be updated to describe them and any consent choices.

7. Sharing and disclosure

We do not sell personal information. We may disclose relevant information to payment processors, delivery/installation partners, website providers, professional advisers or authorities where necessary for the purposes described here or where required by law.

8. Retention and security

Website enquiry records are stored in our Google Sheets enquiry register and retained only as long as reasonably necessary for enquiries, orders, customer service, accounting, dispute resolution and legal compliance. Access to the register should be limited to authorised personnel. Google may process data under its own service terms. We use reasonable safeguards, but no electronic transmission or website can be guaranteed completely secure.

9. Your choices and requests

You may contact us to request access to, correction of or deletion of personal information, subject to applicable law and legitimate record-retention requirements. You may ask us to stop sending non-essential promotional messages.

10. Children

This website is intended for adults making household or business purchases. We do not knowingly seek personal information directly from children.

11. Changes

We may update this policy when our services, website features or legal requirements change. The latest version will be published on this page with its updated date.

12. Contact and grievances

For privacy questions, data requests or complaints, contact HouseSutra using the business contact details shown below. Include your name, contact details and enough information for us to identify the enquiry or order.