Cancellation & Refund Policy

At HouseSutra, we want you to be comfortable with your purchase. Please review the product specifications, dimensions, finish, delivery details and final price shared by our team before making payment.

1. Order cancellation

• Before order confirmation or production: Contact us as soon as possible. Cancellation requests will be reviewed and confirmed in writing.
• Made-to-order or customised furniture: Once materials have been procured or production has started, cancellation may not be possible, or costs already incurred may be deducted where permitted by applicable law. We will explain any applicable deduction before processing a request.
• Ready-stock products: Cancellation requests must be raised before dispatch. Once dispatched, please contact us for assistance under the return / exchange process.

2. Damaged, defective or incorrect products

Please inspect the product at delivery. If an item arrives visibly damaged, defective or different from what was confirmed, notify us within 48 hours of delivery at info@housesutra.com or +91 74250 74960. Share your order/payment reference, a description of the issue and clear photographs or video of the product and packaging. We will review the issue and arrange an appropriate repair, replacement, exchange or refund in accordance with applicable law.

3. Refund eligibility and processing

Refunds may be issued where an order is cancelled and approved, HouseSutra is unable to fulfil a paid order, or a refund is otherwise agreed or required under applicable law. Approved refunds will ordinarily be sent to the original payment method through the payment provider. Processing time after approval depends on the bank, card issuer, UPI app or payment provider; we will share the refund reference when available.

4. Non-returnable situations

Change-of-mind returns are not ordinarily accepted for customised or made-to-order furniture once production has begun. Natural variations in solid-wood grain, tone, texture and handcrafted finish are not by themselves defects. This does not affect remedies available for damaged, defective, misdescribed or incorrect goods under applicable law.

5. How to raise a request

Contact us with your name, registered mobile number, order/payment reference and reason for the request. Please do not send any product back without receiving written return instructions from HouseSutra.

These terms are intended as customer guidance and do not limit any rights or remedies available under applicable Indian consumer-protection law.